Here is a suggestion for the New Year, inspired by the Picture Gallery in Berlin: how do you leave a positive and lasting impression? What will you be remembered for?
Happy New Year!
So, now we've done it! The year 2018 is (almost) over. I hope you have achieved a lot and above all helped others to lead a better life and have more success.
In this sense I wish you a Happy New Year and that 2019 will be a wonderful year for you, your friends and your family.
Especially at this time of year, many thoughts revolve around how we can do good for others. That is good but should not be limited to specific periods and events.
What do I mean by that? Well, for example, I travel a lot by train and sometimes wonder how each one of us has made the life of some other person, the environment or the planet better in the hour we spend here together. Most, unfortunately, not at all.
This is my message: Instead of actions from time to time, you simply work on doing something valuable for others or yourself every hour. Ask yourself every hour, every day the question: "How have I made the lives of others a bit better today?"
The true quality of a person can be measured by his or her behavior in these two situations: under extreme stress and when no one is looking.
In the first case, (to put it simply), our cerebellum takes control, and in the second case we have to "prove ourselves to no one." The problem: a strong and positive character only works in the presence of consistency. This means that you cannot be an outstanding person when you are in the limelight and an average person when you are stressed or alone.
Your character is constant and is only reinforced by situations. Why is this important? Well, if you want to achieve more (whatever that means for you), you need to consistently want it (and not just from time to time). And you also have to want it even when nobody is watching.
This is exactly why so many teams and people remain to be mediocre and often even frustrated and stagnate.
The other day I was looking for accommodation on Airbnb, and I briefly enquired with several providers. One answered my query within 3 minutes. Also, my further questions were answered in a few minutes quickly, but exhaustively. My action: I booked the accommodation.
I mention this again and again in my sales training: Speed is more important than many other factors. Why is that? Well, in addition to the significant gain in time, the speed of the sales process shows me, as a prospect, what I can expect later as a paying customer: provide quick answers to my questions.
There is ONE thing that is most important when you show up at your customers, in meetings, and even with your family and friends. I explain it in the video.
The other day when I was on a Swiss Airlines flight, I noticed the name tag "I'm a new cabin talent" on one of the flight attendant's lapel.
This not only attracted the attention of some of the passengers but it also led to pride in the eyes of the young team member.
You may think it's "just words" and it's just a marketing trick to increase motivation. Attention: There is rarely such a strong drive for happiness, fulfillment, and productivity as direct and unvarnished appreciation.
And, it makes a huge difference between "flight attendant" and "I am a new cabin talent." Words are important!
Sometimes, everything seems to go against us. Even the most successful people sometimes have hard times (usually even more than average).
The main difference is how quickly we get out of a crisis. I had written about this some time ago.
"Nothing makes you more successful than success!" Perhaps you know this saying. Behind it lies the interesting phenomenon that you are often more successful when you have just had success.
With the same mechanics, some companies and teams manage to build successes on top of each other, while others have to fight again and again for every single success. The former have success systems, while others fight for anecdotal success.
The big question now is: How do you get from anecdotal to systematic? I have just written an article about this for the business magazine Organisator (only in German; click here to request a copy).
I am repeatedly asked which of all the success strategies I work on with leaders and teams are the most important. What are the ideas that will help you achieve the fastest positive results in the shortest possible time?
Well, although this depends on the individual starting position, there are "gaps" which I actually see again and again and which could be easily closed. The result: more productivity, more sales, more profit and much more.
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