Most leaders know quite well what to do to grow the success of their team and their business. Many even initiate the right actions and initiatives.
The issue: more often than not, these initiatives do not lead to the expected results or the effects could be much more substantial.
Why is this? The keyword is “inconsistencies”. Inconsistencies are relatively easy to spot for somebody external who sees a team or an entire organisation from the outside, but they are very difficult to see if you are “part of the system”.
Example: When I arrive any company’s reception for the first time, I sense immediately how important customer care is in their culture. The friendliness and professionalism of the receptionist, design of the welcome area, and presented brochures tell me a lot about their focus areas. Then, when the CEO later tells me about the importance of customer service, I already know if they have inner conflicts that prevent them from achieving maximum results.
The guest reception is just one part of numerous indicators that in total lead to powerful conclusions.
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