In some subjects, I find it remarkable that it always takes studies to prove an obvious fact (even if such studies sometimes reveal new nuances).
One such topic is the connection between the enthusiasm of the crew and enthusiastic customers.
(Attention: I deliberately do not use "satisfied" because that is not enough. If you don't even have satisfied people and satisfied customers, you won't survive with your business anyway).
A few days ago, the Harvard Business Review published the article "The Key to Happy Customers? Happy Employees", which confirms this thesis with a larger study.
It is clear that you also need excellent products and services. However, the real difference in the market and in your business results almost always comes from enthusiasm - whether you are enthusiastic about it or not.
If you are interested in exploring your potentials for generating an enthusiastic and customer focused team, apply here for a 20 minute exploration session.
Join the Friday Noon Memo and get fresh success tips every Friday into your inbox.
Don't worry, your information will not be shared and you can unsubscribe at any time with a simple click.
Simply enter your name and email and hit "Submit".
Important: You will receive an email with information on data privacy, which you must confirm in order to register effectively. Please check your email inbox.