Well, here's the solution: Answer inquiries from customers, colleagues and other people in your area quickly and clearly. If you sometimes (or often) simply procrastinate on answers (or observe this behaviour from people around you), then here is the key to how you can (and must) change this NOW!
Let’s not fool ourselves: Bad response behaviour has substantial collateral damage, such as double work, lower productivity, frustration, lost customers, decreasing reputation and much more.
Rule of thumb: If you do not respond to normal inquiries within 24 hours (even if only with a confirmation), you have a problem - and your environment with you!
And “busyness" is not an excuse! I know extremely productive and successful people who always respond swiftly, while others do not respond even on less busy days.
Food for thought: Perhaps cause and effect is the other way around, and quick answers lead to higher productivity.
Important: The tips are easy to understand, but difficult for many to implement. A coach or sparring partner who keeps you reminded is priceless. Your environment will thank you. Not a bad effect, right?
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